Some suggestions that might help you resolve the issue:
1. Check file format: Ensure that the plan files you're trying to upload are PDF or CAD files. Incompatible file types or excessively large files might cause problems during the upload process.
2. Browser compatibility: Make sure your browser is compatible with Electric Ease. Consider using popular browsers like Chrome, Firefox, or Safari for the best results. You can also try updating your browser to its latest version for optimal performance.
3. Network connection: Confirm that your internet connection is stable and reliable. A poor connection might interrupt the upload process. Try uploading plans using a different network or during a time when your network is less congested.
4. Server-side issues: It's possible that the problem lies on Electric Ease's end. You can contact Electric Ease's support team to verify if there are any known issues with the platform that might be affecting the plan upload feature.
5. Clear cache and cookies: Clearing your browser's cache and cookies might resolve any temporary issues that are preventing the upload feature from functioning properly.